Terms and conditions for Purchase from Ventra Pastry

By ordering you agree to be legally bound by these Terms and Conditions and accept that these Conditions may be modified or amended and posted on this website from time to time.

Ventra Pastry permits you to purchase food and non-food items from the website and over the telephone. Any purchase made must adhere to the terms and conditions listed below:

ORDER ERRORS
If you receive an order confirmation email and notice an error, please advise us immediately.

Contact:

phone number +447493036406

email address info.ventrapastrychef@gmail.com

If your order is incorrect, please advise us immediately on the day the order is collected / delivered. . You must have a copy of your order confirmation as proof of payment / order. ​​​

 

MODIFICATIONS TO THE SERVICE AND PRICE

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

RETURNS/ EXCHANGE

Exchange and returns are not available. 

If, by chance, you find yourself dissatisfied with your purchase, we kindly ask that you reach out to us at your earliest convenience. Your feedback is important to us, and we are eager to address any concerns promptly.

 

 
FAULTY / DAMAGED GOODS

If your item (food item / non-food item) is damaged on arrival, please provide photographic evidence immediately to info.ventrapastrychef@gmail.com. 

 

CANCELLATIONS
Full payment is required if the order is cancelled within 2 days (48h) of the collection.

 

PAYMENT & REFUNDS

Payment is required in advance when the Buyer places the order.
If in the event you are unhappy with the look and quality of your food product order please advise us on the day the order is eaten/collected/delivered. 
A refund will only be issued at the discretion of the manager.
We are unable to offer a refund if you do not like the taste of the food item purchased. Taste is a personal preference and the bakery stands by the quality and taste of the items they make.

 

COLLECTIONS

If the Buyer collects the cakes, We cannot accept responsibility for the cake once it has left our premises.  It is best to travel with the cake in the boot of a car and to drive slowly and carefully.

 

The cakes must not be kept in a warm car and must remain flat – if it is on a seat or on somebody’s lap it is unlikely to be flat and may get damaged.

 

DELIVERY

Upon request and subject to an additional charge, we may arrange a delivery of the cakes to the Buyer, within inner London.  For deliveries, the Seller and the Buyer need to agree on the time range. We can not guarantee the cakes to be delivered at an exact timing. The delivery fee must be paid in advance and can not be refunded more than 3 days prior to the delivery date.

 

STORAGE & SHELF LIFE

Unless otherwise stated, the cakes need to be stored in the fridge until 15 minutes prior to your cake being needed. Cakes need to be consumed within 24 hours.

 

DAMAGES

Once the cakes have been collected, We do not accept any responsibility for damages incurred once the cakes have left the Seller’s premises.

 

 

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use.

If you disagree with any part of these terms and
conditions, please do not use our website

The term 'Ventra Pastry Chef' or 'us' or 'we' or "Seller" refers to the owner of the website whose registered office is 7-11 Minerva Rd NW10 6HJ,  

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use
  only. It is subject to change without notice.

• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or
  errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own
  risk, for which we shall not be liable. It shall be your own responsibility to
  ensure that any products, services or information available through this
  website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material
  includes, but is not limited to, the design, layout, look, appearance and
  graphics. Reproduction is prohibited other than in accordance with the
  copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or
  licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These
  links are provided for your convenience to provide further information. They do
  not signify that we endorse the website(s). We have no responsibility for the
  content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is
  subject to the laws of England, Northern Ireland, Scotland and Wales.